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Support Center (UBX) logo

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Your Account

Setting up and managing your account is simple and allows you to easily access information such as past orders and your personal details.

How can I view my account?

To see your account, simply login here with the details that you have registered with. Once logged in you will see your account area with tabs to navigate through your orders. If you are unable to find what you require within your account page, pleas

Where can I find my order details?

You will receive an email after placing an order and can also view through your Account, on our website.

Can I change personal details on my customer account?

Yes, you can update your details by logging into your online account. If you have recently placed an order and wish to change your details, then you should check with us that the change of address won't affect your order. If you have any further quer

How do I delete my customer account?

Please contact our customer service team either via chat, phone call using telephone number 01258 444944 or email on [email protected] and we can advise as required. Or you can also use our Contact Us form.

Are my account and payment details secure?

Account details entered on our website are collected via a secure browser and stored on private servers with the highest level of data protection. Payments made via our website are taken by a third party payment gateway and we cannot see or store you

What do I do if I forgot my account password?

There is a Forgotten Password? button on our Account Login page which takes you through the process of password recovery.