Our phone lines are available from 9am to 5pm, Monday to Friday (excl. Bank Holidays) or email us at hello@urbaboxx.co.uk

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My Orders

Support Center (UBX)

Urbaboxx Support Centre

How can I place an order?

How can I check my order status?

How can I track my order?

Where can I find my order confirmation?

Do I need an account to buy online?

Can I edit or change my order?

I want to change the shipping address.

Can I cancel my order?

Making Changes

Do you offer a warranty or satisfaction guarantee?

My delivery is missing items or items are damaged. What should I do?

Warranty & Claims

Orders

Can I collect my order from you?

When will I receive my order?

What time of day will my delivery arrive?

When will my order be dispatched?

Will there be a delivery cost?

What if I'm out when you try to deliver?

Do I need to sign for delivery?

Can I have a separate billing and delivery address?

What are the shipping options?

Do you offer free delivery?

Do you offer Next Day delivery?

Do you deliver on the weekends?

Do you deliver on bank holidays?

Do you ship to APO and FPO addresses?

Services

Do you deliver outside the UK and Ireland?

International

Shipping & Delivery

How do I return an item?

What is your Return Policy?

I've returned my order, how long will a refund take?

Can I exchange an item?

How can I make a complaint?

Returns & Refunds

How can I view my account?

Where can I find my order details?

Can I change personal details on my customer account?

How do I delete my customer account?

Are my account and payment details secure?

What do I do if I forgot my account password?

Your Account

How can I pay?

Do you accept deferred payments (Afterpay, Klarna, etc.)?

Are there any hidden costs?

Payments

What is Urbaboxx?

Where are your Offices and Warehouse located?

Is this product available?

Our Products

How do I sign up for a newsletter?

What happens if I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

Marketing

Are there any promotions available online?

How can I use a promotional code?

Why doesn't the promotional code work with my order?

Promotions

About Us

We try and make the ordering process as simple as possible! Find the answer to your ordering questions here.

See details on the types of shipping we provide and related questions.

We hope that you are 100% satisfied with your order from us but we understand that your may need to return an item to us. See details on our Return Policy and questions regarding returns and refunds.

Setting up and managing your account is simple and allows you to easily access information such as past orders and your personal details.

We offer a range of secure payment methods, from online or offline to suit your individual requirements and preferences.

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