Shipping & Delivery
See details on the types of shipping we provide and related questions.
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Can I collect my order from you?
All our orders are for delivery only.
When will I receive my order?
Orders to all UK Mainland delivery postcodes are usually delivered the following working day after dispatch. Orders to Non-UK Mainland postcodes, including Scottish Highlands, Scottish Isles, Northern Ireland and British Isles, are usually delivered
What time of day will my delivery arrive?
Deliveries are made by our selected 3rd Party parcel couriers and they deliver between 8am and 6pm, Monday to Friday (excluding bank holidays).
When will my order be dispatched?
We will dispatch your order as soon as possible and depending on the delivery service you have selected at checkout. We aim to dispatch your order on the same working day and latest the following working day. For all Next Day (Quicker) delivery servi
Will there be a delivery cost?
In some cases there will be a delivery cost, although free delivery is available on lots of items to UK mainland addresses below the Scottish Highlands Boundary. Please see our Delivery Information page for a full explanation of how the delivery char
What if I'm out when you try to deliver?
If you are unavailable, our delivery partners will leave a card to let you know they have tried to deliver the item to you. They will redeliver the item to you within 7 days of the original delivery date. Some send you advance delivery information wh
Do I need to sign for delivery?
Most of our deliveries takes pictures as proof of delivery. They may also take a name or add details on where it was left.
Can I have a separate billing and delivery address?
Your billing address must match the address where your Debit/Credit Card is registered. During checkout you can specify a separate delivery address.