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Your billing address must match the address where your Debit/Credit Card is registered. During checkout you can specify a separate delivery address.

Can I have a separate billing and delivery address?

Shipping & Delivery

How can I place an order?

How can I check my order status?

How can I track my order?

Where can I find my order confirmation?

Do I need an account to buy online?

Can I edit or change my order?

I want to change the shipping address.

Can I cancel my order?

Making Changes

Do you offer a warranty or satisfaction guarantee?

My delivery is missing items or items are damaged. What should I do?

Warranty & Claims

Orders

Can I collect my order from you?

When will I receive my order?

What time of day will my delivery arrive?

When will my order be dispatched?

Will there be a delivery cost?

What if I'm out when you try to deliver?

Do I need to sign for delivery?

What are the shipping options?

Do you offer free delivery?

Do you offer Next Day delivery?

Do you deliver on the weekends?

Do you deliver on bank holidays?

Do you ship to APO and FPO addresses?

Services

Do you deliver outside the UK and Ireland?

International

How do I return an item?

What is your Return Policy?

I've returned my order, how long will a refund take?

Can I exchange an item?

How can I make a complaint?

Returns & Refunds

How can I view my account?

Where can I find my order details?

Can I change personal details on my customer account?

How do I delete my customer account?

Are my account and payment details secure?

What do I do if I forgot my account password?

Your Account

How can I pay?

Do you accept deferred payments (Afterpay, Klarna, etc.)?

Are there any hidden costs?

Payments

What is Urbaboxx?

Where are your Offices and Warehouse located?

Is this product available?

Our Products

How do I sign up for a newsletter?

What happens if I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

Marketing

Are there any promotions available online?

How can I use a promotional code?

Why doesn't the promotional code work with my order?

Promotions

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Can I have a separate billing and delivery address?Updated 10 months ago